Let Us Answer your Questions

How long will it take to get my package?

Our standard shipping policy is to dispatch all orders within one to two business days. After your order has been shipped, you can expect to receive it within 1-3 business days if you are located within Malaysia.

Do you offer refunds or exchanges?

We take pride in the quality of our products and are confident that you will love them. However, if for any reason you are not satisfied with your first package from Dr Smells, please inform us within 30 days of receipt, and we will be happy to assist you in returning or exchanging your products for a full refund.
Please be aware that we are unable to accept returns or exchanges for international orders. Additionally, shipping fees are non-refundable. If you have any inquiries, please do not hesitate to contact us at support@drsmells.com.

Are your products considered Vegan? Are they tested on animals?

We take great care to ensure that NONE of the ingredients used in our products are sourced from animals or animal by-products. Furthermore, we are proud to say that our products are not tested on animals, but rather on willing human volunteers.

What are the ingredients used to make Dr Smells Anti-Odour Cream?

The ingredients used to create Dr Smells Anti-Odour Cream include ChrysanthellumIndicum, ScutellariaBaicalensis, PaeoniaSuffruticosa, OpuntiaStreptacantha, HouttuyniaCordata, PortulacaOleracea, and Water.

How can I track my order?

To track your order, please enter your order number on our website's tracking page. Kindly note that it may take up to 24-48 hours for the service carrier to scan the package and update the tracking information in their system. However, rest assured that your order has been shipped and is en route to you. You should be able to see an update on the tracking information within 2 business days of shipment.

Can Dr Smells Anti-Odour Cream melt?

Can Dr Smells Anti-Odour Cream melt?

Is there anything I should do to prepare when switching to a natural anti-odour cream? What happens to your body when you switch to natural cream? Do we need to detox before using a natural cream?

Switching to our aluminum-free anti-odour cream is a straightforward process that requires no special preparation or detoxification. Simply apply 2-3 swipes of the cream to each underarm, and you're ready to go!

Will Dr Smells Anti-Odour Cream protect me from odor just as well as your average antiperspirant?

Our anti-odour cream is renowned for its exceptional odor protection. Our natural ingredients, such as ChrysanthellumIndicum, work to neutralize the bacteria that cause unpleasant odors, ensuring that you remain fresh and odor-free throughout the week. So, you can be confident that our cream will keep you smelling great, no matter what your day brings.

What does switching to Dr Smells Anti-Odour Creamfeel like?

After using Dr Smells anti-odour cream for two weeks, your armpits will have been purged of any remaining aluminum and chemicals from your previous deodorant. Our cream is made with natural ingredients that work to neutralize odors, leaving your armpits feeling smoother and smelling fresh. So, not only will you be odor-free, but you'll also experience the benefits of using a product that is free of harsh chemicals.

How do I make changes to my subscription?

Please feel free to contact support@drsmells.com if you would like to make any changes to your subscription, and we will promptly update your account. If you require any last-minute modifications before your subscription renews, please reach out to us 1-2 business days before your next renewal date to allow us sufficient time to make the necessary adjustments.

Do your product include fragrance? If so why?

No, our underarm anti-odour cream does not contain any added scents. Our primary objective is to restore and heal damaged underarm cells, enabling our customers to enjoy an odor-free experience. We craft our distinctive formula using a mix of natural flower and herb extracts. Our products are free of phthalates and parabens, and we strictly adhere to the International Fragrance Regulatory Association (IFRA) guidelines to guarantee the safety of our formulations.

What should I do if I don’t receive my product or if it’s damaged?

We understand the frustration that comes with a lost or damaged order, and we want to assure you that we will do everything we can to help. If you experience such an issue, please reach out to our support team at support@drsmells.com without delay. Kindly provide any relevant order details that could assist our team in addressing your concern as quickly as possible.

How much is shipping?

We are pleased to provide FREE SHIPPING for all subscription orders shipped to locations within Malaysia. However, for international orders or certain products, there is a flat shipping fee charges based on the product weight.

Can Dr Smells Anti-Odour Cream expire?

We take pride in creating products that are free of parabens, which are chemical preservatives often used in cosmetics and personal care products. For optimal use, we recommend applying our anti-odour cream within 18 months of receiving it.

Can Dr Smells Anti-Odour Cream melt?

Suggestion for application after bathing:
Use one pump for each side, ensuring complete coverage of your armpit area. Apply only when your armpit is dry.
For the initial week: Apply consistently both morning and evening.
Following the first week, it is optional to apply every 3-4 days at night.

How do you detox your armpits naturally?

When you switch from using antiperspirant or deodorant to our aluminum-free anti-odour cream, your body will naturally detoxify your armpits. However, if you feel the need to accelerate the process and eliminate any built-up bacteria, we recommend applying a bentonite clay pit mask. After cleansing your armpits, apply the mask and allow it to dry. Then rinse it off and apply the anti-odour cream to dry, clean armpits. Our customers have found this to be a great way to reset their armpits, and you can repeat the process every other week or as needed.

Is there an adjustment period when switching from my normal antiperspirant to Dr Smells Anti-Odour Cream?

While some individuals may require up to two weeks to adjust to using Dr Smells anti-odour cream, most people are able to transition to our product effortlessly and without any issues. So, if you're switching to our cream, you can expect a smooth and successful transition.

Can your cream be used on sensitive skin?

Absolutely! If you have experienced irritation from other deodorants in the past, we highly recommend that you try our anti-odour cream. Our cream is made with natural ingredients and is free of harsh chemicals that can cause irritation, making it a great option for those with sensitive skin. So, if you're looking for a gentle and effective solution for odor protection, give our cream a try!